Frequently Asked Questions

Need Help?

⚪ SHIPPING INFO

Thee Bold Stories MY uses DHL for all order deliveries.

Ensure On-Time Delivery

  • Do ensure ALL delivery info provided are accurate and complete.

Delivery Timeline & Charges

  • Delivery timeline and charges will vary depending on the location/country and weight of good(s).

⚪ SHIPPING LOCATIONS

Malaysia

  • Peninsular Malaysia

3 - 5 days (not including weekends & public holiday - FREE delivery for Peninsular Malaysia)

  • East Malaysia (Sarawak, Sabah, Labuan)

5 - 7 days (not including weekends & public holiday)

International shipping

Singapore | Indonesia | Brunei

7 - 14 days (not including weekends & public holiday)
Delivery charges will vary depending on area & weight of good(s)

SG orders visit: theeboldstories.com

⚪ WARRANTY POLICY

Our warranty covers the following issues:

- Zipper Puller
- TSA Lock issue
- Telescopic handle
- Rubber Handle
- Zipper Railing

Full TBS MY Warranty Policy Info: Click Here

⚪ APPLY WARRANTY

Own your story and lock in your product warranty today

Click here to start: Apply Warranty

⚪ RETURN & REFUND POLICY

Return Policy

  • We do not accept returns or exchanges upon received good(s)
  • Returns will be considered under circumstances of damaged goods or wrong item received.

Refund Policy

  • Refunds are subject to internal investigations.

More Info: Contact Us

⚪ ORDER CANCELATION

Change of plans?

Reach out to our team via our Contact Us page before your gear is ship out. Once it’s out the door, the mission changes—but we’ve still got other options to keep you moving forward.

⚪ PAYMENTS

We accept the following forms of payment for online purchases:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • UnionPay
  • Google Pay

⚪ STORE LOCATION

1. PARKSON IOI City Mall, Putrajaya

Level 2 PARKSON, IOI City Mall, Lbh IRC, Ioi Resort, 62502 Putrajaya, Selangor. Click here: Map

2. PARKSON Pavilion, Bukit Jalil

Level 2 PARKSON, Pavilion Bukit Jalil, Persiaran Jalil Utama, Bandar Bukit Jalil, 57000 Kuala Lumpur, Federal Territory of Kuala Lumpur. Click here: Map

3. ISETAN, KLCC

Level 4, 201A-C, Jln Ampang, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. Click here: Map

4. SOGO, KL

Level 4, 190, Jalan Tuanku Abdul Rahman, City Centre, 50100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. Click here: Map

Important Note

  • Isetan, KLCC & SOGO, KL - Only LEGO collection